Refund Policy

At belzom.shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and transparent refund policy.

Please read the following terms and conditions carefully:

1. Eligibility for Refund

Refunds are available only in the following circumstances:

Damaged or Defective Items: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item. We will provide a full refund or replacement once we verify the issue.
Wrong Item Shipped: If we send you an incorrect item, we will issue a full refund or replacement after verifying the error.

Please Note: Refund requests will not be processed for:

Change of mind or preference.
Items marked as non-refundable (e.g., personalized/customized products).
Products purchased during a sale or clearance unless they are defective or damaged.

2. Refund Process

Refund Requests: To initiate a refund, please contact us at info.belzomshop@gmail.com or call us at +91 9316060625 with your order details (order number, description of the issue, and photographs if applicable).
Inspection: Once we receive your request, our team will assess the situation. If the product is deemed eligible for a refund, we will process your refund within 5-7 business days.
Refund Method: Refunds will be issued to the original payment method used during purchase. If you paid through credit/debit card, the refund will reflect in your card account. Please note that it may take a few extra days for the refund to be visible in your account, depending on your bank’s processing times.

3. Shipping Fees

Shipping Charges: If the refund is due to a product defect, damage, or incorrect item shipped, we will also refund the shipping charges paid during checkout. However, if you are returning the product for reasons other than those mentioned above (e.g., change of mind), the shipping charges will not be refunded.
Return Shipping: If a return is required, we will provide you with a return shipping label (in case of defective or wrong items). For returns due to personal reasons, the customer will bear the return shipping costs.

4. Non-Refundable Items

Certain items are exempt from being refunded or exchanged, including:

Customized or Personalized Products: Any items that have been personalized or custom-made cannot be returned or refunded unless defective.
Sale/Clearance Items: Products bought on sale or during clearance events are typically non-refundable. Please check the product description and sale terms carefully before making a purchase.

5. Cancellations

If you wish to cancel an order, please contact us immediately after placing the order. We can only cancel orders that have not yet been processed or shipped. Once the order has been shipped, it cannot be canceled, but you can request a return as per our return policy.

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, you may return the original item for a refund (as per the conditions mentioned above) and place a new order for the desired product.

7. Late or Missing Refunds

If you have not received a refund within the specified time, please first check your bank account or contact your payment provider to ensure the transaction is complete.

If you still haven’t received your refund, please contact us at belzomshop@gmail.com

8. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. All changes will be posted on this page with the updated date. Please review our policy periodically to stay informed.

9. Contact Us

If you have any questions or need assistance with a refund request, please feel free to reach out to our customer support team:

Email: info.belzomshop@gmail.com
Phone: +91 9316060625
Address: Brahamani Mata Temple Adhewada Bhavnagar-Gujarat-364002